At Menelabs, we are committed to maintaining the trust and confidence of our users and their clients. Here you’ll find information on how we treat data that we collect from Shopify API, how we process the data and when we discard them.

Application users

When someone installs the app we gather and store the shop name and email as configured in Shopify. This is needed for contacting you in any case. We use two third party services, Drift and Skype call button. Both are for live chat support. These apps both are using Cookies. We do not make, and do not allow these services to make, any attempt to find out the identities of those visiting our website. You can find more information on how cookies are used on this website in the Cookies Policy below.
Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Reports and buyer's data

This application generates reports using the shop's data including the shop's buyer's data. The application stores the reports for a small period of time so the user can download and review older reports. Every manually generated reports are stored in the application servers for 7 days.
The automatically generated reports are stored for 7,4 or 2 days depending on the generation period. See the following list with the retaining time of each automatically generated report.

  • Retained for 7 days: Daily, weekly and monthly generated reports
  • Retained for 4 days: Every 8 and every 12 hours generated reports
  • Retained for 2 days: Hourly, every 2 and every 4 hours generated reports
The reports are stored in Azure Storage Servers that are highly secure and the files are accessed through SSL (https://).
All servers used from the application are located in the Azure Cloud that is GDPR compliant.

Access to Your Personal Information

You are entitled to access the personal information that we hold. Email your request to our data protection officer Menelaos Vergis.

Right to be forgoten

Upon request we can delete all of your data, including configuration and reports, withing 24 hours. If you need to delete the reports only, upon a buyer's request, please state that in your request so you can keep the configuration and delete only the reports. Email your request to our data protection officer Menelaos Vergis.

Links to Other Web Sites

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

Changes to this Privacy Notice

We keep our privacy notice under regular review. This privacy notice was last updated on 25 May 2018.


Cookies Policy

We use a system of classifying the different types of cookies which we use on the Website, or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

What is a cookie?         

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.  

How long are cookies stored for?

Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.  

Session cookies - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on the Website by category is set out below.

Strictly necessary cookies 

These cookies enable services you have specifically asked for.  These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website.

Third party cookies 

These cookies allow third parties to track the success of their application or customise the application for you. Because of how cookies work we cannot access these cookies, nor can the third parties access the data in cookies used on our site.